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Hats off to Verizon Fios!

May 31, 2009

Although Rocky is a sourpuss and curmudgeon, that doesn’t prevent him from offering an occasional well-deserved compliment. In this case, Verizon Fios deserves a round of applause.

Rocky placed his order about 10 days ago. On Sunday morning at 9am, the polite and knowledgable technician punctually arrived. He pulled the fiber, installed the new optical terminal , router, TV set top boxes, and transferred the voice service in six hours — all without a glitch. As the technician departed, two Verizon contractors (of questionable immigration status) manually buried the new fiber optic cable that had been run several hundred feet from the telephone pole to the house.

The Piece de Resistance was when the contractors re-seeded Rocky’s lawn and covered the fresh seed with dry salt hay to promote germination.

The experience reaffirms Rocky’s belief that large corporations can provide good quality service. It’s mainly a matter of capital, priorities and good management.

[Disclosure: Rocky just watched Iron Chef on Food Networks’ High Definition channel. The picture quality was truly remarkable, but he’s not sure that he wanted to get quite so up-close and personal with a raw steak’s connective tissue.]

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  1. June 1, 2009 at 12:10 pm

    Am I the only one that is disturbed by watching local newscasters in HD? Scary plastic people, ack!

  2. June 1, 2009 at 1:13 pm

    Dave: Rocky surmises that the Quantum Pontiff is a disciple of the brilliant Richard Feynman. Hence Feynman’s quote seems especially apt: “For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.”

  3. ld
    June 3, 2009 at 7:19 am

    Rocky – how’s the speed? http://speakeasy.net/speedtest/

    The only challenge with fiber is getting away from it all (computer, TV, phone, IM, markets, work) to go outside and work on the tomato garden or make some great BBQ.

  4. June 3, 2009 at 7:41 am

    Hi LD:

    Thanks for suggesting FIOS. Verizon did a great job migrating the old DSL email addresses too.

    The theoretical speed is as promised: 20 Mb/sec down and 5 MB/sec up. However, there was a bit of latency in browsing — which Rocky improved by using a better DNS server (rather than the default Verizon DNS server.)

    Your point about getting outside is spot-on correct too. Rocky addressed this by purchasing a tiny netbook computer — which, over time, will develop a patina of bbq smoke…. yum. 😉

    The ONLY problem identified so far is that FIOS TV does not carry MSNBC in the NY Tri-state area. This is due to an unusual exclusive contract between MSNBC and Cablevision. Rocky discovered this limitation only because Trophy Wife liked to watch Morning Joe during her morning treadmill workout. He wonders whether MSNBC streams live over the internet….as that might be an acceptable alternative….??

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