Hats off to Verizon Fios!
Although Rocky is a sourpuss and curmudgeon, that doesn’t prevent him from offering an occasional well-deserved compliment. In this case, Verizon Fios deserves a round of applause.
Rocky placed his order about 10 days ago. On Sunday morning at 9am, the polite and knowledgable technician punctually arrived. He pulled the fiber, installed the new optical terminal , router, TV set top boxes, and transferred the voice service in six hours — all without a glitch. As the technician departed, two Verizon contractors (of questionable immigration status) manually buried the new fiber optic cable that had been run several hundred feet from the telephone pole to the house.
The Piece de Resistance was when the contractors re-seeded Rocky’s lawn and covered the fresh seed with dry salt hay to promote germination.
The experience reaffirms Rocky’s belief that large corporations can provide good quality service. It’s mainly a matter of capital, priorities and good management.
[Disclosure: Rocky just watched Iron Chef on Food Networks’ High Definition channel. The picture quality was truly remarkable, but he’s not sure that he wanted to get quite so up-close and personal with a raw steak’s connective tissue.]